Privacy policy

Lunar Cards respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or purchase from LunarCards.shop.

1. About Us

Business Name: Lunar Cards
Website: LunarCards.shop
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
Business Address: 12 Healy Road, Deanmill WA 6258, Australia

For privacy-related questions or requests, contact us at:

contact@LunarCards.shop

2. Information We Collect

Depending on how you interact with our website, we may collect information including:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order information

  • Account information

  • Customer service communications

Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased

  • Order number

  • Order value

  • Shipping information

  • Payment status

  • Refund or return information

Payment card details may be processed directly by third-party payment providers rather than being stored by Lunar Cards.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Referring website

  • Approximate usage information

  • Website interaction information

3. How We Collect Information

We may collect information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Submit a contact form

  • Request a return or refund

  • Participate in promotions

  • Interact with our website or services

We may also receive limited information from service providers that help us operate our website, process payments, prevent fraud, or deliver orders.

4. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Deliver products

  • Provide customer support

  • Respond to inquiries

  • Process returns and refunds

  • Send order confirmations

  • Provide shipping updates

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Improve our website and services

  • Analyze website usage

  • Send marketing communications where permitted

  • Meet legal, accounting, tax, and regulatory obligations

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

5. Marketing Communications

Where permitted by law, we may send promotional emails about products, offers, new releases, or other Lunar Cards updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, or important account communications.

6. Cookies and Similar Technologies

Lunar Cards may use cookies and similar technologies to help operate and improve our website.

Cookies may be used to:

  • Maintain shopping-cart functionality

  • Remember preferences

  • Understand website usage

  • Improve website performance

  • Support website security

  • Measure advertising or marketing performance

Third-party services integrated with our website may also use cookies or similar technologies according to their own policies.

Where required by law, we will provide appropriate cookie controls or consent mechanisms.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Payment Information

Payments may be processed through third-party payment providers.

When you make a purchase, payment providers may collect and process payment information according to their own privacy policies and terms.

Lunar Cards does not intentionally store complete payment card numbers or security codes when payment processing is handled by an external payment provider.

8. How We Share Information

We may disclose personal information when reasonably necessary to operate our business.

Recipients may include:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • E-commerce technology providers

  • Customer support providers

  • Fraud prevention services

  • Analytics providers

  • Marketing service providers

  • Professional advisers

  • Government authorities or regulators where legally required

We only seek to provide service providers with information reasonably necessary for the services they perform.

We do not sell customer personal information as a business practice.

9. International Disclosure

Some third-party service providers used to operate an online store may process information outside Australia.

Where applicable, we will take reasonable steps to handle personal information in accordance with relevant privacy requirements.

By using our website, you acknowledge that information may be processed by service providers operating in countries outside your country of residence, subject to applicable law.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, interference, alteration, or disclosure.

Security measures may include:

  • Access controls

  • Secure website technologies

  • Authentication measures

  • Service-provider security controls

  • Monitoring for suspicious activity

  • Appropriate internal procedures

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide customer support

  • Maintain business and accounting records

  • Resolve disputes

  • Prevent fraud

  • Meet legal obligations

  • Enforce agreements

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

12. Access and Correction

Depending on applicable privacy laws, you may have rights to request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.

To make a privacy request, contact:

contact@LunarCards.shop

We may need to verify your identity before responding to certain requests.

13. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first:

Email: contact@LunarCards.shop

Please explain the nature of your concern and provide any relevant details that may help us investigate.

We will review and respond to privacy complaints within a reasonable period.

Where applicable, you may also have the right to lodge a complaint with the relevant privacy regulator.

For Australian privacy matters, the Office of the Australian Information Commissioner (OAIC) provides information about privacy rights and complaints.

14. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us in circumstances where this should not have occurred, contact us so we can review and take appropriate steps where required.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business

  • Website functionality

  • Third-party services

  • Privacy practices

  • Applicable laws or regulations

When changes are made, we will update the "Last Updated" date at the top of this page.

17. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:

Lunar Cards
12 Healy Road
Deanmill WA 6258
Australia

Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674

We aim to respond to privacy-related inquiries within 1–2 business days.

18. Important Privacy Notice

This Privacy Policy describes Lunar Cards' intended privacy practices and should be read together with our Terms of Service, Cookie Policy, and other applicable store policies.

Where applicable law provides you with privacy rights or protections that differ from this Privacy Policy, those legal rights continue to apply.

Nothing in this Privacy Policy is intended to remove or restrict any privacy right that cannot legally be excluded.