Terms of service

Welcome to Lunar Cards. These Terms of Service govern your use of the Lunar Cards website and your purchase of products from our online store.

By accessing or using our website, or by placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase products from us.

1. About Lunar Cards

Business Name: Lunar Cards
Website: LunarCards.shop
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
Business Address: 12 Healy Road, Deanmill WA 6258, Australia

Lunar Cards is an independent online retailer specializing in Pokémon Trading Card Game products, collectible cards, sealed products, accessories, and related merchandise.

Lunar Cards is not affiliated with, endorsed by, sponsored by, or officially associated with The Pokémon Company, Nintendo, Game Freak, or Creatures Inc.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website to engage in fraudulent or unauthorized activities.

If you are purchasing on behalf of a business or another organization, you confirm that you have authority to act on its behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However, manufacturers may change:

  • Product packaging

  • Artwork

  • Product contents

  • Card designs

  • Specifications

  • Release dates

  • Product configurations

without notice.

Product images may also differ slightly from the actual product received due to manufacturer updates, photography, screen settings, or regional packaging differences.

4. Product Authenticity

Lunar Cards aims to supply genuine Pokémon TCG products and other authentic collectible products.

If you believe that a product you received is not authentic or does not correspond to your order, please contact us promptly with your order number and supporting photographs.

We will investigate the matter and provide an appropriate resolution where warranted.

5. Pricing

All prices displayed on the website are subject to change without notice.

We make reasonable efforts to ensure that prices are accurate. However, occasional typographical, technical, inventory, or pricing errors may occur.

If an obvious pricing error affects an order that has not yet been fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order and receive an applicable refund.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order may not be considered fully accepted until payment has been successfully processed and the order has been confirmed for fulfillment.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

  • Suspected fraud

  • Unauthorized transactions

  • Significant pricing errors

  • Inventory errors

  • Incorrect product information

  • Product availability issues

  • Shipping restrictions

  • Violations of these Terms of Service

If we cancel a paid order, we will provide an appropriate refund where applicable.

7. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

Payment processing may be handled by third-party payment providers. Customers may also be subject to the terms and privacy policies of those providers.

Lunar Cards does not intentionally request or retain complete payment-card authentication credentials through ordinary customer communications.

8. Shipping and Delivery

Orders are generally processed within 1–3 business days.

After dispatch, standard delivery generally takes approximately 3–6 business days, depending on the destination and carrier.

Shipping estimates are not guaranteed delivery dates.

Delivery may be delayed by circumstances including:

  • Carrier delays

  • Weather

  • Public holidays

  • Customs processing

  • Incorrect addresses

  • High order volumes

  • Events outside our reasonable control

Please review our Shipping Policy for additional information.

9. Returns, Refunds, and Consumer Rights

Our returns and refunds are governed by our Return and Refund Policy.

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded.

Where Australian Consumer Law applies, consumers may have mandatory rights relating to products that are faulty, unsafe, not fit for purpose, or otherwise fail to meet applicable consumer guarantees.

Voluntary store policies regarding change-of-mind returns do not override mandatory consumer rights.

10. Pre-Orders

Pre-orders are subject to our Pre-Order Policy.

Manufacturer release dates are estimates and may change.

Where a manufacturer, distributor, or supplier changes availability or release timing, Lunar Cards may need to adjust fulfillment accordingly.

11. Customer Accounts

If you create an account with Lunar Cards, you are responsible for keeping your login credentials confidential.

You are responsible for activities carried out through your account unless unauthorized use results from circumstances outside your reasonable control.

You agree to provide accurate and current account information.

12. Website Use

You may use LunarCards.shop only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website operation.

  • Introduce malicious software.

  • Use automated systems to abuse or overload the website.

  • Engage in fraudulent transactions.

  • Copy or misuse website content without permission.

  • Use the website for illegal activities.

  • Attempt to circumvent security measures.

We reserve the right to restrict or terminate access to the website where reasonably necessary.

13. Intellectual Property

The Lunar Cards name, branding, website design, original content, graphics, text, and other materials created by Lunar Cards may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit Lunar Cards content without our prior written permission.

Pokémon and related intellectual property remain the property of their respective owners.

Lunar Cards does not claim ownership of third-party trademarks, characters, logos, artwork, or other intellectual property displayed on our website.

14. Third-Party Services

Our website may use third-party services including payment processors, shipping providers, analytics services, hosting providers, marketing platforms, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Lunar Cards is not responsible for the independent practices or availability of third-party services beyond our reasonable control.

15. Website Availability

We aim to keep LunarCards.shop available and operational, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Security issues

  • Hosting failures

  • Software updates

  • Third-party service interruptions

  • Events outside our reasonable control

16. Limitation of Liability

To the maximum extent permitted by applicable law, Lunar Cards will not be responsible for losses arising from circumstances outside our reasonable control.

This may include carrier delays, customs delays, website interruptions, third-party service failures, manufacturer changes, or other external events.

Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

This provision does not apply to the extent that such responsibility cannot legally be imposed.

18. Privacy

Your use of our website may involve the collection and processing of personal information.

Our Privacy Policy explains how we collect, use, store, and disclose personal information.

By using the website, you acknowledge that information may be processed as described in our Privacy Policy and as otherwise permitted or required by law.

19. Changes to These Terms

Lunar Cards may update these Terms of Service when necessary.

Changes may be made to reflect:

  • Changes to our services

  • Changes to our business operations

  • Website updates

  • Legal or regulatory requirements

  • Changes to payment or shipping processes

The updated version will be published on this page with a revised "Last Updated" date.

20. Governing Law

These Terms are intended to operate subject to applicable laws.

Where applicable, the laws of Western Australia and the Commonwealth of Australia may apply to the operation of the business and transactions with customers, subject to any mandatory consumer protections or other applicable laws.

Nothing in these Terms is intended to exclude, restrict, or modify rights that cannot legally be excluded.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where permitted.

The remaining provisions will continue to apply to the extent permitted by law.

22. Contact Us

If you have questions about these Terms of Service, please contact us:

Lunar Cards
12 Healy Road
Deanmill WA 6258
Australia

Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674

We aim to respond to customer inquiries within 1–2 business days.

By using LunarCards.shop or purchasing products from us, you acknowledge that you have had an opportunity to review these Terms of Service.