Shipping policy
At Lunar Cards, we aim to process and ship every order safely and efficiently. We carefully package Pokémon TCG products and collectibles to help protect them during transit.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During periods of high demand, major Pokémon TCG releases, holidays, promotions, or other unexpected circumstances, processing may take longer than usual.
Shipping Time
After your order has been processed and dispatched, standard delivery generally takes approximately:
3–6 business days
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs, and other circumstances outside our reasonable control.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Lunar Cards is not responsible for delays or additional costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If an order is returned to us because of an incorrect address, additional shipping charges may apply if the customer requests that the order be shipped again.
Lost, Missing, or Delayed Packages
If your package is delayed, please check the tracking information provided by the carrier.
If tracking shows that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the local carrier before contacting us.
If you believe your package has been lost in transit, contact us at:
Email: contact@LunarCards.shop
Please provide your order number and tracking number so we can investigate the issue with the carrier.
Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible.
We may request photographs of:
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The shipping box or package
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The damaged product
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Internal packaging
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The shipping label
This information may be required to investigate a shipping claim.
International Shipping
International shipping may be available depending on the destination and the shipping options displayed at checkout.
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delivery delays beyond the estimated shipping timeframe.
Shipping Restrictions
Some products may be subject to shipping restrictions depending on the destination or applicable laws.
If we are unable to ship an order to a particular destination, we will contact the customer and provide an appropriate resolution.
Pre-Orders
Pre-order products are shipped according to their expected release and availability dates.
Manufacturer release dates may change without notice. For orders containing both in-stock and pre-order products, items may be shipped together when the pre-order becomes available unless otherwise stated.
Please review our Pre-Order Policy for additional information.
Changes to Shipping Information
If you need to change your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee that an address change can be made after an order has entered processing or been shipped.
Contact Us
If you have questions about shipping or your order, please contact us:
Lunar Cards
12 Healy Road
Deanmill WA 6258
Australia
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
We aim to respond to customer inquiries within 1–2 business days.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under applicable law.