At Lunar Cards, authenticity is extremely important to us. We understand that collectors and players need confidence that the products they purchase are genuine.
We aim to provide authentic Pokémon Trading Card Game products and collectibles through legitimate sourcing channels.
Our Commitment to Authenticity
Lunar Cards does not intentionally sell counterfeit Pokémon TCG products.
We take reasonable steps to source products from legitimate suppliers and to ensure that products offered through our store are genuine.
Our goal is to provide customers with products they can purchase with confidence.
What We Sell
Depending on availability, Lunar Cards may offer products such as:
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Booster packs
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Booster boxes
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Elite Trainer Boxes
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Collection boxes
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Pokémon TCG tins
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Promotional products
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Individual trading cards
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Accessories
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Other officially manufactured Pokémon TCG products
Product availability may vary over time.
Sealed Products
For sealed Pokémon TCG products, we take reasonable care to preserve the original manufacturer's packaging and seals.
Customers should be aware that manufacturers may use different packaging, seals, wrapping materials, or product configurations across different products and regions.
Minor variations in packaging do not necessarily indicate that a product is counterfeit.
Individual Cards
Individual trading cards may naturally have manufacturing variations.
These can include:
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Centering differences
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Minor print lines
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Surface variations
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Edge variations
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Cutting irregularities
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Minor factory imperfections
Such characteristics do not automatically mean that a card is counterfeit.
Product Condition
Where applicable, product listings may provide information about the condition of individual cards or collectible products.
We aim to describe products accurately and honestly.
If you believe the condition of an item materially differs from its description, contact us with photographs and your order information so we can investigate.
What If You Question a Product's Authenticity?
If you believe a product purchased from Lunar Cards may not be authentic, please contact us before attempting to modify, open, alter, or otherwise damage the product where possible.
Please provide:
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Order number
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Product name
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Photographs of the product
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Photographs of packaging and seals
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A description of your concern
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Any other relevant evidence
We may request additional photographs or information to assist with our investigation.
Investigation Process
When an authenticity concern is raised, we may review:
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Product packaging
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Manufacturer markings
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Product characteristics
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Order and sourcing information
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Photographs provided by the customer
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Other relevant information
Each case will be assessed individually.
Resolution
If our investigation establishes that a product supplied by Lunar Cards is not authentic, or if another applicable consumer remedy applies, we will provide an appropriate resolution in accordance with applicable law.
Depending on the circumstances, this may include:
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Replacement
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Refund
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Exchange
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Another appropriate remedy
Consumer Rights
This Authenticity Guarantee does not replace or restrict any rights provided by applicable consumer protection laws.
Where Australian Consumer Law applies, mandatory consumer guarantees and remedies continue to apply.
Nothing in this policy is intended to exclude, restrict, or modify a consumer right or remedy that cannot legally be excluded.
Independent Retailer
Lunar Cards is an independent retailer.
We are not affiliated with, endorsed by, sponsored by, or officially associated with The Pokémon Company, Nintendo, Game Freak, or Creatures Inc.
Pokémon and all related trademarks, characters, logos, artwork, and intellectual property belong to their respective owners.
Our Promise
We understand that authenticity is fundamental to collecting.
Our commitment is to provide:
Genuine Products
Responsible Sourcing
Accurate Product Information
Careful Handling
Responsive Customer Support
If you have any questions regarding the authenticity of a product, please contact us.
Contact Us
Lunar Cards
12 Healy Road
Deanmill WA 6258
Australia
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
We aim to respond to authenticity-related inquiries within 1–2 business days.