Welcome to the Lunar Cards FAQ. Below you'll find answers to common questions about our Pokémon TCG products, orders, shipping, payments, returns, and pre-orders.
General Questions
What is Lunar Cards?
Lunar Cards is an independent online retailer specializing in Pokémon Trading Card Game products, collectible cards, sealed products, accessories, and related collectibles.
Is Lunar Cards officially affiliated with Pokémon?
No. Lunar Cards is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially associated with The Pokémon Company, Nintendo, Game Freak, or Creatures Inc.
Are your products authentic?
We aim to provide genuine Pokémon TCG products and authentic collectibles sourced through legitimate supply channels.
If you believe you have received an item that is not authentic, please contact us immediately so we can investigate.
Where is Lunar Cards located?
Our business address is:
12 Healy Road
Deanmill WA 6258
Australia
Orders
How do I place an order?
Simply browse our products, add the items you want to your cart, proceed to checkout, enter your shipping and payment information, and complete your purchase.
Will I receive an order confirmation?
Yes. After a successful purchase, you may receive an order confirmation containing your order details.
Can I change my order after placing it?
Contact us as soon as possible if you need to make a change.
We cannot guarantee that changes can be made after an order has entered processing or has already been shipped.
Can I cancel my order?
Contact us as soon as possible.
If the order has not yet entered fulfillment, we will review whether cancellation is possible. Cancellation rights may also depend on applicable consumer law.
Shipping
How long does shipping take?
Orders are generally processed within 1–3 business days.
After dispatch, standard delivery generally takes approximately 3–6 business days, depending on the destination and carrier.
Do you provide tracking?
Where tracking is available, tracking information may be provided after your order has been dispatched.
Please allow some time for tracking information to become active.
Do you ship internationally?
International shipping may be available depending on the destination and the shipping options shown at checkout.
Are customs fees included?
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.
What happens if my package is delayed?
Please check the tracking information first.
If your package appears to be significantly delayed or lost, contact us with your order number and tracking information so we can investigate.
What if my package says delivered but I can't find it?
Check with household members, neighbors, building management, and the delivery carrier.
If you still cannot locate the package, contact us and provide your order and tracking information.
Products
What Pokémon TCG products do you sell?
Depending on availability, our store may offer:
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Booster packs
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Booster boxes
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Elite Trainer Boxes
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Collection boxes
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Tins
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Individual cards
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Promotional products
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Accessories
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Other Pokémon TCG collectibles
Can product packaging look different from the website image?
Yes. Manufacturers may update packaging, artwork, product configurations, or regional packaging.
The actual product may therefore differ slightly from website images while still being the correct product.
Returns & Refunds
Can I return an item?
If you have received a damaged, defective, incorrect, or otherwise problematic product, contact us so we can review the situation.
Voluntary change-of-mind returns may be subject to specific conditions.
Can I return an opened Pokémon TCG product?
Opened sealed collectible products may not qualify for a voluntary change-of-mind return.
However, this does not remove any consumer rights or remedies that apply under applicable law.
What if my order arrives damaged?
Contact us as soon as possible and provide photographs of the damaged product and packaging.
We will review the situation and determine the appropriate resolution.
What if I received the wrong product?
Contact us with your order number and photographs of the product received.
We will investigate and arrange an appropriate resolution where warranted.
How long does a refund take?
Approved refunds are generally issued to the original payment method where reasonably possible.
The time for the funds to appear in your account depends on your payment provider or financial institution.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.
Is checkout secure?
We aim to provide a secure checkout experience using appropriate website security measures and third-party payment processors.
Why was my payment declined?
Payments may be declined by your bank or payment provider for various reasons.
Check your payment information or contact your financial institution if the problem continues.
Do you store my credit card information?
When payment is processed by a third-party payment provider, payment details may be handled directly by that provider.
We do not intentionally store complete payment-card numbers or security codes.
Pre-Orders
Do you offer pre-orders?
Yes, selected products may be available for pre-order.
Can release dates change?
Yes. Manufacturer release dates are subject to change.
If a release date changes, fulfillment may be delayed accordingly.
Can I cancel a pre-order?
Contact us as soon as possible.
Whether a pre-order can be canceled may depend on the order status and applicable law.
What happens if a pre-ordered product becomes unavailable?
If we cannot fulfill a paid pre-order because the product becomes unavailable to us, we will provide an appropriate resolution, including a refund where required.
Customer Support
How can I contact Lunar Cards?
You can contact us using:
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
Address:
12 Healy Road
Deanmill WA 6258
Australia
How quickly will you respond?
We aim to respond to customer inquiries within 1–2 business days.
What information should I include when contacting you?
For order-related questions, please include your order number, the email address used for the purchase, and a brief description of the issue.
Photographs may also be helpful for damaged or incorrect products.
Wholesale
Do you offer wholesale orders?
Wholesale opportunities may be available for qualifying businesses and retailers.
For wholesale inquiries, contact:
Please include your business name, website or store information, location, products of interest, and approximate order quantities.
Still Have Questions?
If you cannot find the answer you're looking for, our customer support team will be happy to assist.
Lunar Cards
12 Healy Road
Deanmill WA 6258
Australia
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674