At Lunar Cards, we offer pre-orders on selected Pokémon TCG products and collectibles. This policy explains how pre-orders work, including payment, release dates, cancellations, shipping, and product availability.
1. What Is a Pre-Order?
A pre-order allows customers to purchase an eligible product before its expected release or arrival date.
The estimated release date will be displayed on the relevant product page whenever available.
Release dates provided by manufacturers, distributors, or suppliers are estimates and may change.
2. Pre-Order Availability
Pre-order quantities may be limited.
Product availability can be affected by:
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Manufacturer allocations
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Distributor allocations
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Supply limitations
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Production delays
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Shipping delays
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Changes to release schedules
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Circumstances outside our reasonable control
Placing a pre-order does not guarantee that the manufacturer will supply the originally expected quantity to Lunar Cards.
If we cannot fulfill a paid pre-order, we will provide an appropriate resolution, including a refund where required by applicable law.
3. Pre-Order Payment
Payment requirements will be displayed during checkout.
Depending on the payment method and checkout configuration, customers may be required to pay for their pre-order at the time the order is placed.
Customers are responsible for ensuring that payment information remains valid where a future payment is required.
4. Release Dates
Release dates are provided based on information available to us at the time of listing.
Manufacturers and distributors may change release dates without notice.
If the release date changes, Lunar Cards will make reasonable efforts to provide updated information where appropriate.
A delayed release does not automatically constitute a cancellation of the product.
5. Pre-Order Shipping
Pre-order products are generally shipped after the products become available to Lunar Cards.
Shipping time begins after the product has been received, processed, and dispatched.
Standard delivery generally takes approximately 3–6 business days after dispatch, depending on the destination and carrier.
6. Orders Containing Pre-Order and In-Stock Products
If an order contains both in-stock products and pre-order products, we may ship the items together once the pre-order products become available.
Customers who want in-stock items shipped separately may need to place separate orders or contact us before fulfillment.
Additional shipping charges may apply to separate shipments where applicable.
7. Pre-Order Cancellations
If you wish to cancel a pre-order, contact us as soon as possible at:
We will review the order status and determine whether cancellation is possible.
Once a pre-order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Nothing in this section limits any cancellation or other consumer rights that cannot legally be excluded.
8. Pre-Order Refunds
If a pre-order is canceled and a refund is applicable, the refund will generally be issued to the original payment method where reasonably possible.
The time required for the refund to appear in your account depends on the payment provider or financial institution.
9. Product Changes
Manufacturers may change product packaging, artwork, contents, specifications, or configurations before release.
Minor differences between the original product listing and the final manufactured product may therefore occur.
Where a significant change affects the product purchased, Lunar Cards will review the situation and provide an appropriate resolution where required.
10. Product Allocations
Some Pokémon TCG products may be subject to allocation by manufacturers or distributors.
If Lunar Cards receives fewer units than originally expected, we may be unable to fulfill every pre-order at the originally anticipated quantity.
In such circumstances, affected customers will be contacted where appropriate and provided with an applicable resolution.
11. Pre-Order Pricing
Pre-order prices are displayed at the time of purchase.
If the product price changes after your pre-order has been placed, the price applicable to your confirmed order will generally remain as stated at the time of purchase, subject to applicable law and any clearly stated terms at checkout.
If an obvious pricing error occurred in the original listing, we may contact the customer before fulfillment to address the error.
12. Limited and High-Demand Products
For highly anticipated or limited-release products, quantities may be restricted per customer.
Lunar Cards reserves the right to limit quantities where reasonably necessary to ensure fair availability.
Multiple orders that appear to have been created to circumvent quantity limits may be reviewed or combined where appropriate.
13. Order Changes
Customers who wish to change the quantity, shipping address, or products in a pre-order should contact us as soon as possible.
We cannot guarantee that changes can be made after the order has entered processing.
14. Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address.
If a pre-order is shipped to an incorrect address supplied by the customer, additional shipping charges may apply to resend the order.
15. Customs and International Orders
International pre-orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
These charges are generally the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also affect delivery times.
16. Damaged Pre-Order Products
If a pre-order arrives damaged, contact us as soon as reasonably possible.
Please provide:
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Order number
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Photographs of the product
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Photographs of the shipping package
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Photographs of the internal packaging
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Shipping label, where relevant
We will investigate the issue and provide an appropriate resolution where warranted.
17. Pre-Order Terms and Consumer Rights
Pre-orders are also subject to our:
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Terms of Service
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Shipping Policy
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Return and Refund Policy
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Payment Policy
Nothing in this Pre-Order Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under applicable law.
18. Contact Us
For questions regarding pre-orders, please contact:
Lunar Cards
12 Healy Road
Deanmill WA 6258
Australia
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
We aim to respond to customer inquiries within 1–2 business days.
19. Policy Updates
Lunar Cards may update this Pre-Order Policy when necessary to reflect changes to our business, suppliers, products, procedures, or applicable legal requirements.
The latest version will be published on this page with the applicable "Last Updated" date.