At Lunar Cards, we understand that buying Pokémon TCG products online requires trust. Collectible products are valuable to our customers, and we believe every order should be handled with care, transparency, and professionalism.
Here are the principles we use to build that trust.
Authentic Products
We aim to provide genuine Pokémon TCG products and authentic collectibles sourced through legitimate supply channels.
We do not intentionally sell counterfeit products.
If you have concerns about the authenticity of a product purchased from us, contact our customer support team so we can investigate the matter.
Transparent Store Policies
We believe customers should know what to expect before placing an order.
Our website provides clear information regarding:
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Shipping
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Payments
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Returns and refunds
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Pre-orders
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Privacy
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Terms of service
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Product authenticity
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Customer support
Our policies are designed to make the purchasing process as clear as possible.
Secure Checkout
We aim to provide a secure checkout experience using appropriate website security measures and third-party payment providers.
Sensitive payment information may be handled directly by established payment processors rather than being stored by Lunar Cards.
Careful Packaging
Pokémon TCG products are collectible items, so we understand that packaging and condition matter.
We take reasonable care when preparing orders and select packaging appropriate for the products being shipped.
Responsive Customer Support
If you have a question or encounter an issue with your order, we're here to help.
Our customer support team can assist with:
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Order questions
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Shipping and tracking
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Damaged products
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Incorrect products
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Returns and refunds
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Pre-orders
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Payment questions
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Product information
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
We aim to respond to customer inquiries within 1–2 business days.
Clear Communication
If an unexpected issue affects your order, such as a shipping delay, inventory problem, or product availability issue, we aim to communicate with you and work toward an appropriate solution.
Customer Protection
We respect applicable consumer rights and do not intend for our store policies to remove or restrict rights that cannot legally be excluded.
Where Australian Consumer Law applies, mandatory consumer guarantees continue to apply.
Independent Retailer
Lunar Cards is an independent retailer.
We are not affiliated with, endorsed by, sponsored by, or officially associated with The Pokémon Company, Nintendo, Game Freak, or Creatures Inc.
We clearly identify our independent status so customers can make informed purchasing decisions.
Our Commitment to You
We believe trust is earned through consistent actions, not just promises.
Our goal is to provide:
Authentic Products
Secure Checkout
Careful Packaging
Clear Policies
Responsive Support
Transparent Communication
Thank you for choosing Lunar Cards and trusting us with your collection.
Contact Lunar Cards
Lunar Cards
12 Healy Road
Deanmill WA 6258
Australia
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674