At Lunar Cards, we believe that buying Pokémon TCG products online should be a simple, secure, and trustworthy experience.
We are committed to providing our customers with quality products, careful fulfillment, transparent policies, and responsive customer support.
Authentic Products
We aim to provide genuine Pokémon TCG products and authentic collectibles sourced through legitimate supply channels.
We do not intentionally sell counterfeit products.
If you believe that an item you received is not authentic, please contact us immediately with your order number and supporting photographs so we can investigate the matter.
Carefully Packaged Orders
Collectible products require appropriate handling and packaging.
We take reasonable care when preparing orders for shipment to help protect products against damage during transportation.
Packaging methods may vary depending on the size, type, and value of the product.
Accurate Product Information
We make reasonable efforts to provide accurate product descriptions, images, prices, availability, and specifications.
Manufacturers may occasionally change packaging, artwork, product contents, or release information. Where such changes occur, product appearance may differ from website images.
Secure Checkout
We aim to provide a secure checkout experience using available payment-processing technologies and trusted third-party payment providers.
Payment information may be processed directly by the applicable payment provider.
We do not intentionally request complete payment-card information through email or ordinary customer communications.
Reliable Order Processing
Orders are generally processed within 1–3 business days after successful payment.
Standard delivery generally takes approximately 3–6 business days after dispatch, depending on the destination and carrier.
Shipping times are estimates and may be affected by circumstances outside our reasonable control.
Customer Support
If something goes wrong with your order, our team is available to help.
We can assist with matters including:
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Order status
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Shipping and tracking
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Damaged products
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Incorrect products
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Returns and refunds
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Pre-orders
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Payment questions
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Product information
For assistance, contact:
Email: contact@LunarCards.shop
Phone: +1 (479) 345-1674
We aim to respond to customer inquiries within 1–2 business days.
Our Resolution Commitment
If an order arrives damaged, defective, incorrect, or otherwise does not meet applicable consumer guarantees, contact us as soon as possible.
We will review the circumstances and work toward an appropriate resolution.
Depending on the situation, this may include a:
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Replacement
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Repair
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Refund
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Exchange
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Other remedy required by applicable law
Consumer Rights
Our guarantee does not replace or limit your legal rights.
Where Australian Consumer Law applies, consumers have mandatory consumer guarantees that cannot be excluded.
Nothing on this page is intended to remove, restrict, or modify any consumer right or remedy that cannot legally be excluded.
Our Promise
We strive to make every Lunar Cards order a positive experience.
Our commitment is simple:
Authentic Products. Careful Packaging. Transparent Policies. Reliable Support.
Thank you for trusting Lunar Cards with your collection.